Data We Process
As part of Our operations, as well as service and product functionality, we may process different types of personal and non-personal information based on your use of our products, services and our business relationship with you. Information may be collected when you give it to us, with the intent to interact with us about a product or service we offer or provide. Non-personal Data we gather anonymous data within our products and services in order to provide you with
summary statistics and to help us with support, planning as well as with enhancement and development of new products and services. Anonymous data includes information on equipment, performance, usage of our websites, viewing and other technical information about your use of our network, services or products.
This information does not contain personally identifiable information.
Push Notifications
In order for Push Notifications to work, we must register your device token remotely when Communicator is in the background or closed on your iOS or Android device. To accomplish this, we transmit your device push notification token over a https – secure connection. This information is shared with no one and is erased immediately when the push instance expires (usually within 2-5 days in case there is no activity for that device) or when the user disables Push Notifications in the Application.
Data We Collect
The application can collect the following data:
1. User Avatar (profile picture) – The application uploads users’ avatars directly on the server. Avatars are only used internally for visual representation in the client applications and are not shared with any third parties
2. Chat Messages sent from the application – We process these files (which may include photos, videos and documents) only if the SIP account is configured to do so. Chat messages are stored on the server so they can be synced on any logged in device for the same extension.
3. SMS Message sent from the application – We process these files (which may include photos, videos and documents) only if the SIP account is configured to do so. SMS messages are stored on the server so they can be synced on any logged in device for the same extension.
4. Media Files and Documents usage – We process these files (which may include photos, videos and documents) only if the SIP account is configured to do so and only if you select the option to share a media or file attachment via a multimedia message (chat or MMS) or fax. Depending on your operating system, you may need to grant separate access related permissions to the application in order for the application to access files. Fireline Communications. only accesses those files that have been shared with the Application. They are securely uploaded to a server so the message recipient can download them later. The files are also automatically deleted on the server side once a predefined period expires which is configured on the server.
5. Contact Usage – When you accept permission to access your contacts in the applications, you give us access to the following personal information from your address book:
Contact names
Contact email
Contact address
Contact telephone
The application uses this information to populate your contact data in the app and to enable the shared contact feature in case you wish to share contact details with another participant of chat conversation
6. Log and Usage Data – Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information and settings and information about your activity in the Services (such as the date/time stamps associated with your usage and other actions you take such as which features you se), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings)
7. Device Data – We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, browser type,
hardware model, operating system, and system configuration information.
8. Mobile App Analytics Usage – We may collect aggregate data that does not personally identify you. The data collected will generally be used to monitor usage and provide patterns for quality and performance improvements. The type of information collected includes screen view counts, crash information as well as usage counts for new features.